Professional Custom Silicone Products & Silicone Molds Manufacturer-Nice Rapid

FAQ

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What service are you providing?

NiceRapid is professional not only in silicone molding but also has provided service with Rapid toolings, Prototyping, CNC machining, 3D printing, and plastic injection molding since 2015. For more detail about other services besides silicone molding, please feel free to check our other official website here: https://nicerapid.com/

What does the quotation need?

- 3D files in STL (.stl), STEP (.stp), IGES (.igs) format, and others.
- Process, material, quantity, color, and finishing, as detailed as possible so that the quotation would be more accurate. Of course, we could quote what you need first, the price could be updated accordingly with your other request in the following discussion.
 

What kind of certificate you can provide for the silicone material?

Food grade/Medical grade Silicone materials that we sourced are provided with FDA and LFGB certification.
 In case, there is any other certification that your local destination needs, we could help with certification and testing under your requirement.
 

What’s the minimum order quantity?

Since NiceRapid is a low-volume production-friendly manufacturer, We are pleased to help our clients from different stages of business scale, regarding the customized product which need toolings support from us, there is usually no MOQ required, only charge a normal set up fee if the qty is less than 1000pcs 500pcs or less depending on the project.

I want to customize a products. But I only have preliminary ideas, cannot provide 3D drawings at present. I also don't know what type of materials to use. Could you provide some support?

Sure, with 15 years of experience in helping clients to customize products, we provide 3D drawing service based on the idea discussed. Unlike concept design, we directly make design for manufacture, saving a lot of time and money. Technical support with what silicone material to choose, what kind of hardness to apply, and what surface finish to make are also provided.

Whats the process and payment method of customizing a silicone product?

The process usually is DFM –> Toolings –>  Sample sent for approval –> production –> Quality control –> shipment –>24 hours after-sales support

 

Before starting the toolings, a 50% front payment is only needed to get it started. After toolings,  free samples will be sent to your destination for approval, once they get approved, before mass production, the rest 50% balance should be paid. Wire transfers and PayPal are acceptable.
 

Do you help with assembly?

 Yes, we provide one-stop service including assembly, packaging solutions, and shipping with good quality and reasonable prices.

Do you offer to finish services? What kinds?

We provide various surface finishes according to product specialty, function, and customer’s requirement such as glossy, matte, texturing, and so on.

What shipping services can you provide?

NiceRapid has stable connections with different forwarders and has provided logistic service to more than 32 countries globally. Whether you consider shipping by plane, train, or by sea freight, we could always provide a shipping quotation for your comparison

How to guarantee the quality?

Through ISO9001:2015 certification, we have been strictly implementing the quality control standard system higher than the industry standard, to ensure the quality of our products as well as our service.

 

ERP system is used to monitor each process in real-time, record the production process, and ensure that the stock of raw materials is sufficient, to ensure that the production is continuous and the high quality of the same batch of products

 

As mentioned above, we do understand there might need a chance to believe in our profession and quality from the beginning, that’s why only 50% front payment is needed to start the project, until we get your sample approval we will move to the next step. We believe you will be one of those our customers who are satisfied with our service.

 

We set up a customer service center, reply within 24 hours upon receipt of inquiry, solve customer problems timely and provide satisfactory service.

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